The lesser-known term Intelligent Automation might have something to do with its well-known parent, Artificial Intelligence (AI). It is the next big thing that is going to shape up the business world. Be it understanding consumer needs or creating robust workflows that will help synchronize and align the needs of your company, intelligent business automation is the future.
Why Is There A Need For Intelligent Automation, And How Are Companies Adapting?
Artificial Intelligence (AI) happens to be the foundational component of every intelligent technology and device in our possession. The tech is programmed in such a way that once it is coded and put into use; it learns new things by itself, forms new patterns, and then makes suggestions based on those patterns.
Take the consumer buying behavior, for example, wouldn’t it benefit a retail company or an e-commerce store to foresee their consumer purchases and make sure the things are in stock or, for a website, to suggest the right things to potential buyers? Yes, that’s AI at work. Always learning and adapting.
Companies are now identifying key processes and areas where they can add fixed and variable inputs into the information system and then make the decisions via automation systems. This helps to remove bottleneck, that otherwise would come in the way of streamlining processes at every level.
Different Sectors That Use Intelligent Automation Services Are
1. Healthcare
To save critical time and costs, Intelligent Automation solutions are now being used at hospitals. With the help of cognitive computing technology and practical inputs from doctors, nurses and technicians, it is now possible to provide faster and well-informed decisions about a patient that complies with healthcare policies and also keep in mind the past medical history of the patient. The results are futuristic and revolutionary.
2. Banking & Finance
Hedge fund companies now use intelligent process automation tools specially designed to review notes and go through a vast amount of data in a significantly lesser time. This helps with real-time decision-making backed by numbers and statistically calculated forecasts. Credit companies can now go through a million data points in a jiffy and evaluate a company, its assets and risks with the upside.
3. Tech
AI and Automation have changed the face of the technology sector. From stocking to ordering, forecasting and supplying, there is an Intelligent Automation process for nearly everything.
4. Public Sector
To eliminate potential threats, it is now possible to connect cameras, sensors and data feed and analyze them in real-time. London has a city-wide network of video cameras that help identify crime suspects.
5. Logistics & Supply Chain
This sector has gained the maximum benefit by adapting to automation. Given the high-volume, high-inventory and repetitive nature of the work, it benefits companies to use AI (Artificial Intelligence), ML (Machine Learning), OCR (Optical Character Recognition) and RPA (Robotic Process Automation). Time-consuming and error-prone tasks are the ones that need to be automated on priority.
6. Telecom
The industry is at an age where it can distinctively take advantage of RPA to handle their high-volume data, endless tasks, and multiple management systems. Automating labor-intensive and time-consuming tasks is the priority for the industry today.
To identify what type of Intelligent Automation system would work well for your business, you need to identify key processes that can adapt to automation.
OPT For Process Automation
Does your company have a legacy system that takes a lot of time while onboarding new clients or sorting through the paperwork? Well, with the help of process automation you can balance the workload, auto-route the documents for approval, retrieve relevant information in real-time and also automate rule-based tasks.
Try Customer Communication Management
Email systems are so out-of-date. You need more than just basic filtering of incoming data to process it efficiently. A CCM system allows you to create and distribute personalized communication within the organization and also summarize, tag and categorize the content to be consumed. Intelligent automation services make it possible to share real-time communication with the right person via the right medium.
Making Bots Workforce Friendly
With Robotic Process Automation (RPA), it is now possible to have Bots as a part of your workforce. You free up your workforce for higher-value tasks, while the bots perform the repetitive and high-volume work regularly. Bots can run attended or unattended automation and deliver great results. Right from tracking logistics to answering FAQs – bots can ease up the process and free up time for other work.
Why Intelligent Automation Systems Are The Future?
Automation is inarguably the need of the hour. While focusing on the bigger picture that involves expansion and growth, a company must also have a vision for integrating Intelligent Automation systems with their current working systems seamlessly. The switch is to be gradual and be done from downwards to the top. Your employees need to be trained so that their interactions with the automation systems will be fruitful. An automation system adapts and learns from its environment, and hence the need for new automation-friendly work culture.
Conclusion
In conclusion, the future is already here. Intelligent Automation services are the answer. Are you ready to hitch along this ride and transcend the conventional performance trade-offs? If the answer is yes, as it should be, then companies such as Work Bot, Service Titan and (insert your company) are what you need to check out next!
